Refund & Returns Policy

At GM Shop (gmshop.co.uk), your satisfaction is important to us. Please read this policy carefully before placing your order.

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason, provided the item is unused, unworn, and in its original packaging.

To exercise this right, please notify us at info@gmshop.co.uk within 14 days of delivery. Return shipping costs are your responsibility unless the item is faulty or incorrectly supplied. If an item comes back used or damaged beyond what was needed to inspect it, we may reduce your refund to reflect the loss in value, as the law allows. Refunds for cancellations are made within 14 days of us receiving the item back (or proof that you have sent it).

For faulty, damaged or incorrect items, please contact us within 30 days of delivery. You do not need to send the item back – just send us clear photos or a video, and we will send you a free replacement or a full refund. This applies if:

• Item arrived damaged or defective
• Item does not match the product description
• Incorrect item received

Changed your mind? You can cancel and return an item within 14 days of delivery under your statutory right to cancel (see above). The item must be unused, complete and in its original packaging, and you pay the return postage. For hygiene reasons, sealed items (such as personal care, beauty, ear-care products and socks) cannot be returned once the seal or packaging has been opened, unless faulty.

Multi-item orders: You can return some or all of the items in your order. Each item is assessed on its own.

To report a problem, email info@gmshop.co.uk with your order number, a clear description of the issue, and photographic or video evidence for every item you are claiming is faulty. Requests without sufficient evidence will not be processed.

• Approved refunds issued to your original payment method within 5–10 business days
• We reserve the right to offer a replacement instead of a refund where appropriate

If your item arrived damaged or incorrect, contact us within 30 days of delivery at info@gmshop.co.uk with:

• Your order number
• A clear written description of the issue
• Clear photographic or video evidence showing the fault or damage

Claims without sufficient evidence will not be eligible. We will review and respond within 3–5 business days. Where a valid claim is confirmed, we will arrange a full refund or resend the item at our discretion.

Please do not return any items without written approval from our team first. Unauthorised returns will not be accepted and no refund will be issued.

If your tracking shows your order as delivered but you have not received it, you must report this within 7 days of the marked delivery date. Contact us at info@gmshop.co.uk with your order number and we will liaise with the courier on your behalf.

We are unable to investigate delivery disputes reported more than 7 days after the marked delivery date.