Frequently Asked Questions

We process orders quickly, so please contact us immediately at info@gmshop.co.uk if you need to make changes. We cannot guarantee amendments once an order has been dispatched.

Yes. Our checkout is fully secured with SSL encryption. We use trusted payment gateways to ensure your payment details are never stored or compromised.

Yes! We offer free UK delivery on all orders with no minimum spend. No codes needed — free delivery is applied automatically at checkout on every UK order.

Standard delivery typically takes 7–15 business days depending on your location and the product. Some items ship from UK or European warehouses and may arrive in 3–7 business days. Estimated delivery times are shown on each product page.

Yes. Once your order has been dispatched, you will receive a tracking number by email. You can use this to track your order on our Track Order page or directly on the courier’s website.

Yes, we deliver to all UK mainland addresses. Delivery to Northern Ireland, Scottish Highlands, and Islands may take slightly longer.

If your order has not arrived within the estimated timeframe, please contact us at info@gmshop.co.uk with your order number. We will investigate and provide an update as soon as possible.

You may request a return or refund within 30 days of receiving your order for damaged, defective, or incorrect items. Please see our full Refund & Returns Policy for details.

Please email info@gmshop.co.uk within 30 days of delivery with your order number and clear photos or a video of the damaged item and packaging. We will arrange a full refund or replacement.

Please contact us at info@gmshop.co.uk with your order number and a photo of the item received. We will resolve this promptly with a replacement or refund.

Under UK Consumer Contracts Regulations, you have a statutory right to cancel within 14 days of receiving your order. Outside this window, we do not accept change-of-mind returns. Return shipping costs are the customer’s responsibility. Contact us at info@gmshop.co.uk to discuss.

Yes. All products sold on GM Shop are sourced from verified suppliers and quality-checked before dispatch.

Each product page includes sizing information where applicable. If you are unsure, please email info@gmshop.co.uk before ordering and we will advise.

No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and manage returns more easily.

Email us at info@gmshop.co.uk and we will respond within 24–48 hours (Monday–Friday). You can also use the Contact Form on our website.